Our services

Quality Management

The ever growing complexity of technology and the rapid pace of changing business needs pose significant challenges to producing quality services. While the effective integration of technology solutions into a company’s business processes is directly correlated to improved quality, lower costs and greater customer satisfaction, almost all organizations will struggle to accomplish this at some point. The Chrystal Spire team recognizes that quality management is a life style, not a series of disconnected events and ISO standards. Let us assist your organization improve the maturity of your quality and add value throughout your entire organization.

  • Quality Architecture & Cross-functional Design
  • Effective Quality Measures & Definitions
  • Business Objectives Alignment
  • Organizational & Project Quality Assessments
  • Knowledge & Quality Artifact Management

Governance, Risk, and Compliance

The Chrystal Spire team has been deeply involved with Governance, Risk, and Compliance for more than 15 years and one of our co-founders was amongst the first in the country to be certified as a GRC Professional by OCEG. Our GRC services assist clients to establish, maintain and evaluate the performance of their governance programs by actively reducing risk exposure and building stakeholder confidence . Chrystal Spire can help ensure that your GRC approach is appropriate for the specific needs of your organization and delivers the tangible value you are looking for.

  • GRC Program Management
  • Enterprise Risk Management
  • Policy and Compliance
  • Privacy and Security
  • Assessments and Tools

Management & Strategy

Translating your ideas and vision into flexible, executable plans that your organization can actually measure themselves against is a both an art and a science that when done effectively can produce truly transformative outcomes for your organization. We can assist you with tangibly formulating, communicating, executing and evaluating your strategies. The inspiration is yours; keeping your workforce and your business partners connected with it is something that the Chrystal Spire team can help with.

  • Goals and Objectives Establishment
  • Roadmap Development
  • Management System Implementation
  • Initiative Alignment & Measurement
  • Engagement and Communication

Change Management

“Culture eats strategy for breakfast” ~ Peter Drucker.

Even the most well designed strategies can be challenging to implement if the organization isn’t prepared to sustain them. To truly effect lasting change, Chrystal Spire can assist your team purposely address the cultural aspects of change by establishing a change management framework that works best for your company.

  • Change Model Implementation
  • Change Impact Analysis
  • SIPOC Mapping
  • Stakeholder Management
  • Communication

Process Improvement

Whether your organization’s process improvement activities are far reaching, transformational strategies or tactically focused initiatives or even preparatory in nature; we understand the value you are working to achieve. We know you want improved efficiencies, increased quality, faster processing times, reduced costs and decreased waste. Chrystal Spire can assist your team get there using proven business process improvement methodologies that will help you focus your limited resources on the key performance indicators that matter most to your organization’s specific value proposition.

  • LEAN Management
  • Process Metrics and Reporting
  • Work Flow Optimization
  • Process & Value Stream Mapping
  • Standard Work Definition & Implementation

Project Management

Well versed and certified in a variety of established project management methodologies including PMI, PRINCE2 and Agile, Chrystal Spire understands that the more complex the initiative, the more straightforward the methodology to implement it needs to be. Whether your organization faces challenges getting enough bandwidth dedicated to your key efforts or is struggling with aligning your projects to the outcomes they are intended to address, Chrystal Spire can help improve the performance of your PMO and your portfolio.

  • Project & Portfolio Management
  • PMO Operational Maturity Advancement
  • Resource & Capacity Management
  • Vendor Management
  • Methodology Implementation & Mentoring

About us

Chrystal Spire is an Information Technology and Management consulting firm whose co-founders have more than 40 years of combined leadership experience in both the private and public sectors. Our focus, quite simply, is making our customers successful! Whether it's your toughest project or a transformative collaboration to improve your business, Chrystal Spire is ready to help you achieve excellence!

"If the test of a person's character is defined as what one does when nobody's watching (John Wooden), if quality means doing the right thing when no one is looking (Henry Ford), then ultimately, in the plural sense of the organizational whole, culture is how a group of people behave without explicit oversight. One of the primary challenges of leadership then must be to influence employees to achieve excellence in their given area of expertise while setting the expectations and defining the outcomes of what that culture has set out to accomplish. Fundamentally, whether at the unit level or the enterprise, this is the mission that Chrystal Spire serves, the achievement of excellence by purposeful design, from attainable strategies through dependable execution."

Partners and Clients

We have been privileged to work and partner with some great organizations:

The Human Services Research and Technology Institute

Our Qualifications

Certifications & Professional Associations

The Chrystal Spire team not only actively participates in a number of internationally recognized best practice professional associations, they also hold certifications with many of the world's leading standards organizations.

Contact Us


Follow Us!