"If the test of a person's character is defined as what one does when nobody's watching (John Wooden
), if quality means doing the right thing when no one is looking (Henry Ford
), then ultimately, in the plural sense of the organizational whole, culture is how a group of people behave without explicit oversight. One of the primary challenges of leadership then must be to influence employees to achieve excellence in their given area of expertise while setting the expectations and defining the outcomes of what that culture has set out to accomplish. Fundamentally, whether at the unit level or the enterprise, this is the mission that Chrystal Spire serves, the achievement of excellence by purposeful design, from attainable strategies through dependable execution."