Our services

Business Resiliency

Whether your organization needs to demonstrate business resiliency capabilities as part of signing & retaining your client contracts or you’re mandated by regulatory oversite and cybersecurity insurance providers to do so, we can assist your organization prove your ability to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people, assets, and overall brand equity.

Our approach breaks Business Resiliency down into three manageable steps which can be executed individually as distinct projects, or as a singular engagement with sequential phases. We engage departmental leaders across business units who will participate in setting priorities and tabletop scenario testing as well as Information Technology resources to assist with the development of detailed system recovery procedures

  • Business Impact Analysis (BIA)
  • Business Continuity Plan (BCP)
  • System Recovery Procedures / Runbooks

Governance, Risk, and Compliance

Governance, Risk and Compliance (GRC) is a structured, evidence-based, way of aligning IT and Operations with business goals while managing risks and meeting all industry and government regulations. We often describe GRC as a lifestyle, rather than a point-in-time event.

Our approach identifies & engages control owners, assesses the current state of the organization, guides your team through the evidence creation / collection processes required to pass 3rd party audits, and builds out the reoccurring practices needed to maintain compliance.

  • GRC Program Management
  • Policy and Compliance
  • Privacy and Security
  • Assessments and Tools

Risk Management

Risk Management enhances company value through the promotion of increased risk awareness which facilitates reduced costs, enhanced reputation, and improved strategic decision making.

Risk assessments are required annually by most compliance frameworks and often by contractual terms and conditions. Let us drive consistency in how each part of the organization executes their risk management processes while ensuring risks are being consistently captured, prioritized, and aligned to key objectives

  • Identify
  • Assess
  • Evaluate
  • Mitigate
  • Monitor

Quality & Performance Management

The ever growing complexity of technology and the rapid pace of changing business needs pose significant challenges to producing quality goods & services.

We assist clients with effectively integrating and maturing technology solutions into their business processes, directly correlating to improved quality, lower costs and greater customer satisfaction.

  • Quality Architecture & Cross-functional Design
  • Effective Quality Measures & Definitions
  • Business Objectives Alignment
  • Organizational & Project Quality Assessments
  • Knowledge & Quality Artifact Management
  • Independent Verification and Validation (IV&V)

Process Improvement

Whether your organization’s process improvement activities are far reaching, transformational strategies or tactically focused initiatives or even preparatory in nature; we understand the value you are working to achieve. We know you want improved efficiencies, increased quality, faster processing times, reduced costs and decreased waste. Chrystal Spire can assist your team get there using proven business process improvement methodologies that will help you focus your limited resources on the key performance indicators that matter most to your organization’s specific value proposition.

  • LEAN Management
  • Process Metrics and Reporting
  • Work Flow Optimization
  • Process & Value Stream Mapping
  • Standard Work Definition & Implementation

Project Management

Well versed and certified in a variety of established project management methodologies including PMI, PRINCE2 and Agile, Chrystal Spire understands that the more complex the initiative, the more straightforward the methodology to implement it needs to be. Whether your organization faces challenges getting enough bandwidth dedicated to your key efforts or is struggling with aligning your projects to the outcomes they are intended to address, Chrystal Spire can help improve the performance of your PMO and your portfolio.

  • Project & Portfolio Management
  • PMO Operational Maturity Advancement
  • Resource & Capacity Management
  • Vendor Management
  • Methodology Implementation & Mentoring

About us

Chrystal Spire is an Information Technology, Cyber Security, and Risk Management leadership consulting firm whose co-founders have more than 40 years of combined leadership experience in both the private and public sectors. Our focus, quite simply, is making our customers successful! Whether it's your toughest project or a transformative collaboration to improve your business, Chrystal Spire is ready to help you achieve excellence!


We have been privileged to work and partner with some great organizations:

The Human Services Research and Technology Institute

Our Qualifications

Certifications & Professional Associations

The Chrystal Spire team not only actively participates in a number of internationally recognized best practice professional associations, they also hold certifications with many of the world's leading standards organizations.

    Certified Governance Risk and Compliance Professional
    Certified Associate Business Continuity Planner
    Certified ITIL Foundations (ITSM)
    Certified Practitioner Project Management
    Certified Six Sigma Green Belt
    Certified Data Privacy Solutions Engineer
    OneTrust Certified Privacy Professional
    Tugboat Logic Audit Certified (GRC)

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